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Refund and Returns Policy

Returns and Refunds

At Purple Spinner, we strive to ensure your satisfaction with every purchase. However, as with any e-commerce business, certain conditions must be met to process returns or refunds. Our policy is designed to be transparent and fair to both the customer and our operations.

Eligible Return Cases

You may request a refund only in the following circumstances:

  • The item received is damaged during shipping;

  • The item is defective or non-functional;

  • The product does not match the description provided on our website at the time of purchase.

To initiate a refund request, you must contact us within 7 calendar days from the date of delivery. In your request, please include:

  • A clear description of the issue;

  • Photographic evidence and/or relevant documentation showing the damage, defect, or discrepancy.

We reserve the right to request additional information to verify the claim, if necessary.

Non-Eligible Return Cases

We do not accept return or refund requests in the following situations:

  • Change of mind or personal preference (e.g., dislike of color, size, shape, or design);

  • Items that have been opened, used, or altered in any way after delivery;

  • Requests made after the 7-day window from receipt of the item.

Please ensure that you review product details carefully before placing your order.

Refund Processing

If your refund request is approved, the refund will be issued through the same payment method used during the original purchase. Please note that:

  • Processing times may vary depending on your payment provider;

  • Refunds will cover only the product cost, unless otherwise stated or required by applicable consumer laws.

We reserve the right to deny any refund request that does not comply with the terms stated above.